At Lillian Explores, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed on our website. By shopping with us, you agree to the terms outlined below.

Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, undamaged, and in their original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Certain items, such as personal-use accessories or customized products, may not be eligible for return due to hygiene or special order reasons.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged after delivery due to misuse, mishandling, or negligence
  • Items purchased during clearance or final sale promotions
  • Opened or used tech accessories

Exchanges

  • Eligible items may be exchanged for a different size, style, or product of equal value (subject to stock availability).
  • If the replacement item costs more than the original, the customer will pay the difference at delivery.

Refunds

  • we operate exclusively with Cash on Delivery (COD), we do not provide cash refunds.

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at [email protected] with your order details and supporting photos. We will arrange a replacement or exchange at no extra cost to you.

Return Process

  1. Contact us at [email protected] with your order number and reason for return.
  2. Our support team will review your request and provide return instructions.
  3. Pack the item securely in its original packaging and hand it to the courier arranged by us.

International Orders

As Lillian Explores operates worldwide, return shipping availability may vary depending on your location. Customers are responsible for ensuring items are returned as instructed by our support team.

Changes to This Policy

Lillian Explores reserves the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of the updated policy.

Contact Us

For questions or assistance with returns and refunds, please contact us:
Email: [email protected]