At Lillian Explores, we are committed to delivering your travel accessories, luggage, and tech accessories in a timely and reliable manner. This Shipping Policy outlines how we handle shipping, delivery, and related matters.

Worldwide Shipping

We proudly ship our products worldwide. Delivery times and availability may vary depending on your location. All orders are processed and dispatched as quickly as possible to ensure a smooth shopping experience.

Order Processing Time

  • Orders are typically processed within 2–4 business days after confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery times may range between 7–21 business days, depending on your location and courier availability.
  • Remote or international locations may take longer.
  • While we make every effort to deliver on time, unexpected delays may occur due to customs clearance, courier issues, or other circumstances beyond our control.

Shipping Costs

  • Shipping costs, if applicable, will be displayed at checkout before confirming your order.
  • Certain promotions may offer free or discounted shipping.

Cash on Delivery (COD) Orders

  • We only accept Cash on Delivery (COD) as our payment method.
  • Customers must pay the full order amount to the courier at the time of delivery.
  • Failure to accept and pay for the delivery may affect your ability to place future orders with Lillian Explores.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking details (where available) to monitor the status of your shipment.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout. Lillian Explores is not liable for delays, non-delivery, or extra charges due to incorrect or incomplete addresses.

Delays and Liability

We strive to meet our estimated delivery timelines; however, we cannot be held responsible for delays caused by:

  • Customs clearance procedures
  • Weather conditions
  • Courier delays
  • Events beyond our reasonable control

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated delivery time, please contact us at [email protected]. We will assist you in resolving the issue with our delivery partners.

Changes to This Shipping Policy

Lillian Explores reserves the right to update or modify this Shipping Policy at any time. Updates will be posted on this page, and continued use of our services signifies your acceptance of the revised terms.

Contact Us

For questions or concerns regarding shipping, please contact us:
Email: [email protected]